Payment Information

This site is for Water/Sewer Utility Payments ONLY!

Acceptable Payment Methods

New:  City of New Berlin Citizen Self Service Portal

View and pay your Taxes and Utility bills online

In order to view and pay your bills online, it is necessary to first create an account.

  • Open detailed instructions here to ensure a successful account set up.
  • Please have your tax and/or your utility bill ready, you will need your utility account number and customer ID from your Utility bill (Tax Key/Parcel ID from Tax bill to link your accounts).

Once your create a login and link your account to your login, you will be able to:

  • View your bill summary and detail
  • Sign up for automatic payments
  • Make one-time payments by e-check for a flat $1.00 fee

**Please note:  The e-check payment option is currently not working.  We are aware of this issue and are working to         resolve as soon as possible. At this time, please use a different payment method to ensure a timely payment.              Thank you!**

Due to the cost to the City of New Berlin, we do not accept debit or credit cards at City Hall. 

In Person or by Mail

The Finance Department accepts checks, money orders, cashier’s checks, traveler’s checks, and cash as payment. Please bring your remittance slip for ease of processing. 

City of New Berlin
3805 S Casper Drive
New Berlin, WI 53151

Payment Drop-Box

For your convenience, there is a 24-hour drop box in the lower parking lot of City Hall available for payments of your utility and tax bills.

  • Please include your payment stub, along with a check in a sealed envelope before depositing.
  • Payment deposited in the drop box on the due date (collected at 8:00 a.m. the following business morning) will be considered paid on time.  (For example, for bills that are due on a Friday - all payments collected from the drop box at 8:00 a.m. the following Monday will be considered on time.)

Please do not place cash in the drop box.

Credit Card Payments

Phone or online

Taxes and utility bills can be paid by credit card; however, this must be done online or by phone. Due to the cost to the city it would be prohibitive and result in an increase to your taxes, we do not accept credit / debit card payments at City Hall.

Official Payments makes credit card payments available to you online or by phone at (888) 2PAY-TAX or 888-272-9829. Official Payments is not affiliated with the City of New Berlin. At their payment screen, be prepared to enter:

  • Payment type (either tax or utility)
  • Wisconsin, New Berlin
  • Your jurisdiction code (5801)

Be sure to remain online, or on the phone until you are given a confirmation code. This will be needed for tracking purposes in the event of an error. Official Payments charges a fee based on the amount you charge. The fee is:

  • Utility bills - $7.45 per transaction

Automatic Payment Plan

The City of New Berlin also offers an automatic payment plan for your water, sewer, and stormwater bill. To sign up, please complete the agreement form (PDF) authorizing your financial institution to automatically deduct the amount of your bill from your account. Send the form and a voided check to us at:

City of New Berlin
Finance Department
3805 S Casper Dr.
New Berlin, WI 53151

To discontinue, please complete the termination form (PDF) and send to the address above.

For more information, please view frequently asked questions about the automatic payment plan.