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Billing Information
Acceptable Payment Methods
By Mail
We encourage you to pay by mail to avoid waiting in lines. Please return the payment coupon and payment in the envelope included with your bill. For your security and ours, please pay with a check made payable to the City of New Berlin:
3805 S. Casper Dr.
New Berlin, WI 53151

By Phone
To use this service, New Berlin customers may call (888) 272-9829 from any touch-tone phone and enter the city's jurisdiction code (5801). Your utility account number, daytime phone number, and valid credit card will be required to complete the transaction. Payments may be made using American Express, MasterCard, Visa, or Discover Card. 

In Person
Payments can always be made in person at New Berlin City Hall during normal business hours, except on holidays. You can also use the brown drop box located in the lower City Hall parking lot to avoid waiting in lines. Please return the payment coupon and your payment in the envelope included with your bill. For your security and ours, please pay by check.

Automatic Payment Plan
The City of New Berlin also offers an automatic payment plan for your water, sewer, and stormwater bill. To sign up, please complete the agreement form authorizing your financial institution to automatically deduct the amount of your bill from your account. Send the form and a voided check to us at:

City of New Berlin
Finance Department
3805 S. Casper Dr.
New Berlin, WI 53151

For more information, please view frequently asked questions about the automatic payment plan.

Online
Log on to Official Payments. You may either enter your zip code or the city's jurisdiction code (5801) to start your transaction. Follow the site's instructions. As with phone payments, your utility account number, daytime phone number, and valid credit card will be required to complete the transaction. Payments may be made using American Express, MasterCard, Visa, or Discover Card. 

With a Credit Card
Payments can be made with a credit card using a touch-tone phone or via the internet. Credit card payments cannot be accepted at the cashier's office. Whichever method you choose, be aware that a convenience fee based on the amount of each charged payment will be added to your credit card transaction. It is also very important that you wait for a confirmation / transaction number before you conclude your phone call or internet connection. This number will assist you should there be any problem with your charge payment.